Travel Studio – Sunstone Release R2
Open Destinations Unveils Travel Studio – Sunstone Release R2: A Game-Changer for Tour Operators
London, 2024 – Open Destinations, a global leader in travel technology solutions, is thrilled to announce the launch of Travel Studio – Sunstone Release R2’s latest evolution of its industry-leading booking and reservations management platform. Explicitly designed for multi-day tour operators, the new release delivers powerful features to simplify workflows, enhance customer interactions, and drive higher conversions.
Building on the success of the original Sunstone released earlier this year, this version continues Open Destinations’ 26-year legacy of innovation, addressing the most pressing challenges tour operators face. The new Sunstone R2 release introduces enhanced email communications, real-time enquiry tracking, and product reservation features, ensuring operators can manage the entire customer lifecycle more efficiently.
Solving Industry Challenges with Streamlined Workflows
One of the standout features of Travel Studio – Sunstone Release R2 is its ability to centralize multiple functions within one platform. Managing customer profiles, bookings, payments, and communications across different systems has been a significant pain point for many tour operators. The latest release tackles this by consolidating these crucial functions into a single, easy-to-navigate platform. This results in a seamless experience for staff, who can now handle enquiries, communications, bookings, and payments all in one place.
The Enquiry API captures web enquiries in real-time, ensuring that every lead is addressed. Instant notifications enable teams to respond quickly, helping boost conversion rates by capitalizing on new sales opportunities. The customer communications module further simplifies interactions, allowing all emails to be managed within the Travel Studio platform itself—eliminating manual data entry and reducing the chance of errors.
New Product Reservation Features
Another exciting enhancement is the platform’s improved ability to hold and reserve products during the quotation process. This functionality allows operators to secure high-demand spaces for clients while they finalize their decisions. This feature is particularly beneficial during peak seasons when availability can be limited, helping operators maintain strong relationships with their clients by offering flexibility and reliability.
E-Commerce and Payment Upgrades
The Sunstone R2 release also enhances the platform’s online quotation conversion and payment process. Tour operators can now send clients highly formatted, dynamic web-based quotations, which can be confirmed with a single click. Clients can securely pay deposits or total balances through PCI-compliant gateways, with bookings instantly confirmed in Travel Studio. This level of automation reduces the administrative burden on operators, ensuring that confirmations and receipts are generated seamlessly, improving operational efficiency.
A Complete Solution for Tour Operators
The release of Travel Studio—Sunstone R2 reinforces Open Destinations’ position as a leader in the travel technology industry. Tour operators now have access to a more robust and intuitive platform to manage every aspect of their customer’s journeys—from initial inquiry to booking and beyond.
With additional modular options such as flight management, CRM tools, and e-commerce features, operators can tailor the platform to meet their needs, ensuring they stay competitive in an ever-evolving marketplace.
About Open Destinations
Open Destinations has been at the forefront of travel technology solutions for over two decades. With offices in London and Goa, the company provides software and services enabling travel businesses to streamline operations and deliver exceptional customer experiences.
For more information or to book a Travel Studio – Sunstone Release R2 demo, read more>
Here’s what Phil Napleton, COO of Open Destinations, has to say about the new release:
“In this latest release, we’ve tackled the need for a separate CRM system for sales teams. Clients can now manage and communicate with customers throughout the entire engagement, from website enquiry to final payments”
