Title: Operations Executive (Ticketing)
Business Unit: Business Support Service (BSS)
Job Type: Work from office
Location: Panjim, Goa

Company Profile
Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years’ real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.

Duties & Responsibilities:

  • Monitor and manage all client pseudo’s queues to ensure timely and accurate processing of tasks.
  • Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.
  • Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans.
  • Calculate fees for voluntary changes/cancellation charges for all fare types using manual entries and rapid reprice.
  • Queue Management and Deposit Queue Management
  • Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions.
  • Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.
  • Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.

Required Skills:

  • A good grasp on English, with excellent communication skills.
  • Proficiency in using Galileo Global Distribution Systems (GDS) and experience with International (UK) airline ticketing systems.
  • Should be skilled in various fare types – Agency Consolidated & Private Fares, Corporate fares, ITX & Net Remit fares, Seeman,
  • Marine & Offshore Fares, Oil & Gas Fares, NDC, CAT35 Fares, Cluster fares, Concessionary tickets.
  • Knowledge of airline ticketing procedures and regulations is a plus.
  • Should be an effective team contributor with good interpersonal skills.
  • Analytical approach to work and attention to detail and accuracy.

Additional/Preferred Skills:

  •  Air fare ticketing Background.

Educational Qualifications Required:

  • Graduate or Degree holder in any field preferably:
  • Bachelor of Commerce
  • Bachelor of Travel and Tourism Management
  • Bachelor of Arts
  • Bachelor of Business Administration

Please send your CV or any further questions relating to this role to [email protected]