Title: Operations Executive (Customer Service)
Business Unit: Business Support Service (BSS) Reporting To: Team Leader / Team Manager Job Type: Work from office Location: Panjim, Goa
Company Profile
Open Destinations Limited is a leading technology provider exclusive to the travel industry, with more than 25 years’ real-world experience. Our team consists of have 500+ travel tech experts, solving the biggest technological issues that tour and rail operators face. Over 10,000 travel professionals use our technology every single day, they choose us because our technology is richer, more complete and more customer centric than any other in the marketplace.
Duties & Responsibilities
- Manage the GCS (Global Customer Support) mailbox by monitoring incoming emails and sending them to be investigated to the relevant department based on their nature and urgency.
- Efficiently move emails to the relevant folders or queues for further processing, ensuring timely handling and organization of correspondence.
- Log incoming emails and relevant details into Dynamics or other designated systems accurately and comprehensively for tracking and reference purposes.
- Send acknowledgments for received emails, providing reassurance to customers and stakeholders regarding their concerns or inquiries.
Required Skills
- A good grasp on English, with excellent communication skills.
- An intermediate level of computer literacy with proficiency in MS Office applications, email drafting and report writing.
- A minimum typing speed of 30 wpm with 100% accuracy.
- Should be an effective team contributor with good interpersonal skills.
- Should be able to prioritize and manage their time as required.
- Analytical approach to work and attention to detail and accuracy.
Preferred Skills
- A basic understanding of customer service in business support services Industry.
Educational Qualifications Required
Non-professional graduate or degree holder in any field.
– Bachelor of Commerce
– Bachelor of Travel and Tourism Management
– Bachelor of Arts
– Bachelor of Business Administration
