The solution
With the changes in technology, smart phones and app development, Interrailing Packages felt that their customers would benefit better if documentation was available for them to download onto a phone or tablet. This would leave their information more easily accessible and would cut down on postage and stationary costs. Enter Tineri.
Lisa Maguire, Service Team Lead at Interrailing Packages said “We liked the look of the app, the idea that we could use templates to create our set packages and the space available on the itinerary that we could use to put additional information for the customer.”Although the primary driver for Interrailing Packages to choose Tineri was digital itineraries, the app’s other functionalities such as maps, offline mode, and accommodation, were of great appeal.
“We liked that we could list our accommodation separately and put on our own directions for the accommodation, which could then be used to pull into any booking, instead of having to create a separate hotel direction document every time for every customer. The maps built into the app were also a great addition for us and something we had been looking at for a while.”
“Open Destinations’ level of professionalism is excellent compared to other companies/products that we have used in the past. They have listened to ideas that we have come with and put things in place to help us. They have responded to our communications within a few hours and have been brilliant to work with.”
Lisa Maguire, Service Team Lead, Interrailing Packages.
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The result
Interrailing Packages have made full use of Tineri and all its features. As with all our clients, we welcome their feedback on our products and if applicable, it can influence future development.
With the majority of their customer-base aged between 20-30, the adoption of Tineri was an example of Interrailing Packages moving with the times. There is no doubt that the app has made information more accessible to their travellers. Offline mode has also been a huge success for Interrailing Packages.
