Business Support Services receives excellent NPS Score

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As travel demand surges, many companies face the challenges of scaling operations whilst maintaining service quality. Open Destinations, a leading travel BPO partner, proves it’s possible to excel, achieving an impressive 79 Net Promoter Score (NPS).

The travel industry is experiencing an extraordinary surge, with brands breaking sales records and demand climbing to unprecedented levels. However, this rapid growth presents a familiar challenge: how can companies scale efficiently to meet demand without overwhelming their existing resources?

Balancing Demand with Reliable Resources

Over the past decade, BPO has proven to be a game-changing solution, offering the flexibility to expand operations quickly and efficiently. By leveraging outsourced teams, companies can avoid the lengthy and costly processes of traditional hiring and training, enabling them to respond dynamically to market conditions and seize new opportunities.

Despite its advantages, outsourcing isn’t without its risks. The fear of losing control or encountering service failures holds some businesses back. Missteps such as missed supplier payments, unresolved customer issues, or selling outdated offers can have significant consequences. These errors can damage customer trust, create unnecessary headaches, and negatively impact the bottom line. Getting it right is crucial in a high-stakes industry like travel, where customer experience is everything.

Open Destinations’ recent achievement of a 79 Net Promoter Score (NPS) is turning heads in the travel sector. With a team size of over 600, this exceptional score reflects the company’s dedication to accuracy, efficiency, and outstanding service. Business Support Services by Open Destinations promises a 99.8% accuracy, proving that outsourcing can not only meet but exceed the expectations of the modern travel industry. 

 

“We try to mainting a really high quality of standard in everything we do. This NPS score is a validation of the hard work from our entire team”.

Dev Pinto, CFO

 

What Is an NPS Score?

The Net Promoter Score (NPS) is a widely recognized metric that measures customer satisfaction and loyalty. It reflects how likely customers are to recommend a company’s services to others. NPS scores range from -100 to 100, with different ranges indicating varying levels of customer satisfaction:

  • -100 to 0: Needs improvement
  • 0 to 30: Good, but there is room for improvement
  • 30 to 70: Great
  • 70 to 100: Excellent

An NPS of 79 or higher is considered outstanding and demonstrates a company’s ability to generate positive word-of-mouth and retain loyal customers. Open Destinations’ score of 79 translates to an equivalent NPS well into the “Excellent” range, highlighting the company’s exceptional commitment to customer satisfaction.

The Open Destinations Difference

In a volatile and competitive industry, achieving such high accuracy and customer satisfaction is no small feat. Open Destinations’ focus on providing agile, reliable, and accurate Business Support solutions allows their clients to scale operations seamlessly. Combining robust processes with highly trained teams, they help travel brands maintain a high standard of service even during peak demand periods across Contract Loading & Product Management, Customer Services and Financial administration.

One key factor contributing to Open Destinations’ success is its emphasis on transparency and trust. They understand many companies’ fears about Business Support and address them head-on with rigorous quality control measures and responsive support systems. This dedication to excellence means fewer errors, faster response times, and happier customers.