Title: Ticketing Executive

 

Unit: Business Support Service (BSS)
Reporting To: Team Leader / Process Owner
Job Type: Work from office
Location: Panjim, Goa

Company Profile
Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years’ real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.

 

Experience and Skills Required

  • High competency in CAT 35 ITX fares, preferably gained within a tour operator or airline ticketing environment
  • Expert knowledge of Galileo GDS
  • Strong communication skills to relay complex information concisely and effectively, both verbally and by written channels
  • High attention to detail
  • Methodical approach to getting through workload
  • Motivated to reduce errors and improve process efficiencies
  • Conversant with all aspects of IATA ticketing rules under UK BSP.

 

Ticket responsibilities

  • All processes involving airline tickets.
  • Issue CAT35/25, manual fare builds, allocation and group fares (very minimal volume)
  • Ensure any group and allocation contracts with airlines are diarized for names/balance and ticket issue, and processing refund EMDs for group deposits.
  • Deal with re-issues, refunds and re validations
  • MCO/EMD/(V)MPD to pay for deposits, seat reservations, excess baggage and similar where relevant.
  • Maintaining an accurate representation of all ticketing activity within the in house system.
  • Ensure that the company ticketing policies are adhered to Monitor and action GDS queues
  • Monitor schedule changes/cancellations and update as necessary the in-house systems.
  • Communicating as needed around the business.

Business Support responsibilities

  • As a member of the team of in-house GDS experts, provide a help desk function to the Sales, Sales Operations and Customer Services teams with fare calculation for upgrades and complex itineraries as and when requested.
  • Optimizing potential profit in bookings, advising and correcting bookings as required whilst ensuring pre allocated seating, meals and other OSI/SSR requests are not affected. Ensure a detailed log of savings made is maintained (template provided).

Please send your CV or any further questions relating to this role to [email protected]