Mastering Contract Loading – Part 2: Structure
In the first part of this series, we explored the “Importance of Process” with Arif Khan, SVP at Open Destinations. This second part explores another key ingredient of a high-functioning contract loading team: structure, studying how proper structure enhances efficiency, ensures accountability, and maintains long-term accuracy.
A well-structured contract loading team ensures efficiency, accountability, and accuracy. Businesses can often struggle with errors, inefficiencies, and knowledge gaps without the right team design.
Why is structure essential in Contract Loading?
Contract loading requires more than just skilled individuals; it demands a carefully designed operational framework that supports accuracy, efficiency, and long-term stability.
Without the proper structure, travel brands face:
- High staff turnover – leading to knowledge loss and ongoing recruitment challenges.
- Lack of accountability – resulting in errors that go unnoticed until they become costly.
- Inefficient workflows – slowing down contract uploads and impacting speed to market.
“Without the right people in the right roles, even the best processes will fail. A strong team structure is key to achieving consistent accuracy,”
Arif Khan, SVP of Business Support Services
How a strong structure drives success?
To deliver 99.8% accuracy in contract loading, Open Destinations has built a structure that supports both efficiency and quality. This includes:
- Dedicated Teams – Each client is assigned a team that works exclusively on their contracts, ensuring deep knowledge and consistency.
- Team Leaders & Subject Matter Experts (SMEs) – Experienced professionals oversee contract loading, providing immediate guidance and quality assurance.
- Quality Control & Training Specialists – Independent review teams check data accuracy before it goes live, reducing costly errors.
- Knowledge Retention Strategies: Standardised documentation and continuous training ensure that expertise remains within the team, reducing disruptions when staff changes occur.
Reducing staff turnover and maintaining consistency
One of the biggest challenges in contract loading is retaining skilled staff. Without a stable team, businesses suffer from repeated training cycles, declining accuracy, and reduced efficiency. By investing in structured onboarding, mentorship, and career progression opportunities, Open Destinations maintains a motivated, high-performing workforce that delivers consistent results.
“Many companies struggle because when an experienced employee leaves, they take years of knowledge with them.”
Arif Khan, Executive Director of Business Support Services
When to rethink your team structure
If your business experiences high error rates, slow contract loading times, or frequent staff turnover, it may be time to reassess its team structure. A well-designed outsourcing partnership can provide stability, expertise, and efficiency, leading to bethttps://www.opendestinations.com/contract-loading/tcom/contract-loading/er overall performance.
To learn more about how Open Destinations optimises contract loading, visit our Contract Loading and Case Study pages.
