Customer Day 2024

Slide

Live Event

2024 Virtual
Customer Event
10th December

Exploring AI in Travel and Outsourcing with Microsoft and our global customer base.

EVENT UPDATE: The Customer Day has been moved to online and in December

This year’s event is all about AI—from cutting-edge tools to real-world applications transforming how we travel. You’ll experience immersive sessions designed to unlock the full potential of our platforms and business support services, showing you how AI can elevate your business.

Expect hands-on demos, live discussions, and opportunities to collaborate with peers and our team.

Audience: Senior Leaders using Open Destinations software and services.

10th December 2024

2pm – 4pm GMT

Online | Microsoft Teams

Guest Speaker

Daniel Williams

CTO, Microsoft UK, Aviation

Daniel is a seasoned Chief Technologist with a passion for innovation and expertise that spans the realms of Microsoft Azure and AWS Cloud Technologies. With a track record of embedding AI-driven efficiencies and cost savings for some of the world’s largest travel brands, Daniel excels in turning complex business requirements into streamlined, scalable infrastructure that enhance customer experiences.

RSVP

Topics of the day

AI in Travel:
Shaping the Future of Our Products & Services

We’ll kick things with with Microsoft’s keynote, “Art of the Possible”, and imagine the endless possibilities AI brings to travel. Next get ready for an exciting, interactive session as we explore how AI is taking your travel business to new heights. Next we’ll share a sneak peek at our AI Roadmap, plus a live demo of our AI Product Builder showing how it simplifies the booking process. Finally, we want to hear how you see AI shaping your travel experiences! join our Customer Panel to hear real stories on how AI is already making waves in the travel industry.

Behind the Scenes:
How we’re Elevating Everyday Operations

Your performance is our focus. We’ll look behind the curtain at the process and personnel improvements transforming how we serve you. Hear about the measures we’re taking to protect your data and ensure your operations remain secure with Fortified Cyber Security. Learn about the updates to our Enhanced Customer Support initiatives, which aim to provide faster and more effective resolutions to your needs.

Sneak Peek:
Upcoming Product Releases

Explore exciting tools we’re about to launch! From our Sales Pipeline Visualisation, which provides a visual and intuitive way to manage customer relationships, to the upcoming Booking Itinerary tool, we’ve been busy streamlining travel planning for you and your clients. We’ll also showcase the Tour Manager app, which is set to transform how tour managers organise and deliver tours. Each of these future releases is designed to offer better efficiency and user experience, helping clients work smarter while staying ahead in a competitive market.

Innovating Outsourcing:
Enhancements to Business Support Services

Our continuous innovation extends into Business Support Services (BSS). Advanced Ticketing Solutions are making it easier to handle ticketing and streamlining operations for better efficiency. Meanwhile, our Next-Gen Customer Service (Chat) introduces upgraded chat features, allowing for smoother and more responsive customer interactions. These innovations reflect our commitment to constantly improving the services you rely on, helping you provide an even better experience for your customers and clients.

“You’re invited to an exciting two hours of interactive sessions, where you’ll not only hear about the latest AI, Cloud, and Outsourcing strategies helping travel brands thrive, but also have the chance to connect with industry peers. Discover new ideas that can enhance your day-to-day operations.

We hope to see you there!

John Davies, CEO

RSVP

The takeaways

Discover
Emerging trends and tech innovations from industry visionaries and Open Destinations.

Connect
With Travel leaders and the executive team members during the breaks and celebrations.

Enhance
Business performance through latest product & support service strategies.

The FAQs

Who will attend?

This event is crafted to resonate with business leaders, team leaders, and change agents who are at the forefront of driving innovation, seeking to derive actionable insights and meaningful transformations for their teams.

Can I bring a guest?

The event is curated for a closed group of customers. If you have a member of your leadership team who you would like to join, please email [email protected].

Who can I contact for more information or specific inquiries?

For any further details, clarifications, or specific inquiries related to the event, please do not hesitate to reach out to our marketing team [email protected].

Will the sessions be recorded or live-streamed?

Yes, the sessions during the event will be both recorded and live-streamed on Teams. To get the most from the day and the networking sessions, we would still recommend attending in person!